Help - My Account
Email and Password
I forgot my password!
Can I change my email address?
Can I change my email settings?
Payment Methods
Can I remove a saved payment method?
Addresses
Can I add or delete an address?
How do I update my shipping address?
Account Information
Can I edit my name in my account?
Email and Password
Click here if you've forgotten your password—you'll receive an email at the address associated with your account.
Not receiving the email? It's possible there's a typo in your email address in our system, or a different email is associated with your account. Reach out to us with your shipping address and first and last name so we can fix it! Send a note to support@vavavoo.com.
If this is your first purchase with us, create an account here to get started.
To get in touch, send us a note.
Can I change my email address?
Here's how to update your email address:
- Visit your Account Settings while logged into your account need hyperlink
- Beneath "Account Information," click "Edit your account information and password"
- Enter your new info and click "Save Account" is all of this correctly worded on website?
You'll be able to use your new email address to log into Vavavoo.com — your password will not be affected.
To get in touch, send us a note.
Can I change my email settings?
You're able to opt in or out of our email list at any time. Here's how:
- Visit your Account Settings while logged into your Account Page
- Beneath "Account Information," click "Manage your email subscriptions"
A few things to note:
- By clicking "Unsubscribe," you're opting out of all emails from us — this includes promotional emails and special offers.
- We're not able to opt you out of specific emails, including order and shipping confirmations.
If you change your mind, you can opt back in on your Account Settings page.
To get in touch, send us a note.
Payment Methods
Can I remove a saved payment method?
Yes! Here’s how:
- Log in and visit your Account Settings
- Beneath “Account Information,” click “Manage Payment Methods”
- Click the “X” to the right of each card to delete. Please note you will not be able to remove the credit card associated with an active subscription.
To get in touch, send us a note.
Addresses
Can I add or delete an address?
Yes! Here's how: Need to confirm this
- Visit your Account Settings while logged into your account
- Beneath "Account Information," click Manage addresses
From here, you have a few options:
- To add a new address, click "Add new address" at the top of the page
- To remove an address, click "Delete" below the address
- To edit an address, click "Edit" below the address
- To set an existing address as your default, select your option from the dropdown menu to the right of the address and click "Save"
Please note, you won't be able to delete an address if it's associated with a payment method in your account. You can manage your payment methods here.
To get in touch, send us a note.
How do I update my shipping address?
You can update your address in your Account Settings beneath the "Account Information" heading. Just click "Manage addresses" and you'll be able to edit, add or remove.
To update the address for your subscription, be sure to choose the "Subscription Shipping" option on the drop down to the right of the desired address.
Please also note that VaVaVoo subscription boxes begin to process on the 1st when we bill, so any address changes must be entered by the 25th of the month prior to apply to the following month's shipment.
Account Information
Can I edit my name in my account?
You're able to make changes to the name on your account at any time — just click here while logged into your account. Need hyperlink
Please note, the name on your shipments won't be changed unless you update your address. ?????
To get in touch, send us a note.
